In the password box, select Forgot your password? and follow the prompts. Tap the Favorites tab in the app menu, then tap Set Home Address or Set Work Address and type in the address of your preferred location.įeel free to fill out the feedback screen in the app after your ride. If you have not yet boarded the vehicle, you can cancel the ride and re-book with a new destination.Ĭan I set a favorite location in the app? Once you start a ride, the destination cannot be changed. Yes! Please let us know you need a wheelchair accessible vehicle or WAV when you book your ride by tapping your profile picture or image at the top of the app menu and tapping the Wheelchair toggle to turn it on.Ĭan I change my destination once I’m on board?
Re-book directly in your app, and then send an email explaining what happened to You won’t be charged for this ride.Īll vehicles are branded with OnDemand by Sarasota County’s logo and colors, so they should be easy to spot. What do I do if my driver left without me? If the driver cannot locate you after the 2-minute waiting period, you’ll be charged a no-show penalty. If you cancel a ride within 1 minute from booking, we’ll waive the cost of the cancellation. All pick-ups should be at your requested location or within a block. Please note that each additional passenger costs $1.25 unless they are a child under the age of 6 years old or a senior over 80 years old.Īfter you book a ride, the app will display your pickup spot - we’ll either give you the address or business name at your pickup spot to help you find it. You can reserve up to 3 additional passengers. Yes, simply call (941) 300-1553 and we’ll assist you over the phone.
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